Pacific Pizza & Brew

Reviews about Pacific Pizza & Brew

• 4 / 5

  By Dederick Siedler
  Reasonable prices, good food, good beer selection, good for kids. Service was great and quick.
  May 15, 2017
• 5 / 5

  By Dennis Welch
  I love this place! Good pizza, an awesome selection of microbrews, friendly, clean atmosphere, though it can be a bit noisy at times. I eat here with my friends regularly.
  April 12, 2017
• 5 / 5

  By stuart johnson
  Great pizzas, salads and countless craft beers on tap. You can get a cocktail too. The deck is dog friendly and a nice hangout on a warm day or evening.
  October 28, 2016
• 1 / 5

  By Nicholas Faison
  I called in an order of their delicious Pork Pizza without Jalapenos. When I picked it up I did not notice Jalapenos but when I got home I notice a few been a few indentations like some had been removed. I could hardly stand the spiciness if this normally delicious pizza. I called and complained and talked to Jeff the "Owner" and he said he wrote my name down but did not even apologize. He asked if I wanted to come back and get another without Jalapenos in about an hour. I said "no" just next time I go if you guys can make u for the mistake. He said oh absolutely and just hung up. I called back about a month later and mentioned my name and what happened, this was after getting advice from one of the servers who I know as an acquaintance. She said to all and complain and your food will be free. I called and without mentioning the server as to not put her on blast they said ok, dinner was on them tonight. When I arrived my pizza hadn't even been put in yet. The "owner" in a very rude tone said you see all these tickets, were backed up. I said I called over an hour ago, and he said "so" were still backed up. Again no apologies. When they rang me up even after i was told dinner was on them which should mean free my total was 43.00 after I spoke to a manager and was able to get a 15% discount. I said "I believe my whole mean is supposed to be free from s previous mistake" The Owner "Jeff pulled aside and said I would have never told anyone that. I said you did and when I called this evening so did the male that took my order. He said "well the best your gonna squeeze out of me is 15%. I would be losing profit." I said "seriously, your worried about profits when this place is so packed that a pizza I called in over an hour ago hasn't even been placed in the oven and your more worried about the profit on this order then me as a customer when you guys messed up to begin with and then promised me on the phone over an hour ago that my meal would be free?! WOW great customer service. No apology or anything?" He said "Apologies are given when they are due" I paid my bill and left. Well I went back today with a friend, and we ordered food and a few drinks, my buddy paid the bill and he left. I stayed a bit longer finishing my food. When I was leaving the guy at the bar said the manager would like to speak with you. I thought Oh great finally an apology, he said The owner says that you can;t come around here anymore. I said WHAT?!!? He said several waitresses have had problems with me and feel threatened. This place has VERY good food all around but their customer service only exists when they feel like presenting it. I used to LOVE this place. Not so much anymore. The manager and the owner were both extremely rude with how they handled the situation. When I called I did not ask for free food it was offered to me. This was on 9/23 initially and then tonight 2/2/2017 I am no longer allowed to go there supposedly because several servers feel threatened by me. I only know one server and I have never Talked to her since September. What a joke this place. I hope Pizza Mondo and MOD pizza put this place out of business. MOD pizza charges $7.99 for an 11" with unlimited toppings, $2 extra for gluten free and they are EXTREMELY friendly. They have my business from here and EVERYONE who asks me about pizza you better believe I will bring this up. Why would I take all this time to write this review if there was no truth to it.
  June 05, 2016